1.Initial session
1.1. The initial session is your first booking where you meet your therapist (online or in person) to decide whether you could do good work together. This initial meeting aims at clarifying your needs and ideating the best way forward, including frequency of sessions, length of therapy and possible referrals to other professionals.
1.2. If, after your first appointment, you feel that your current therapist isn’t the right fit, please let Harvest Therapy know. We will gladly arrange another free appointment with a different therapist. Please note, if you have previously booked an initial session using the guarantee, it may not be offered a second time.
2. Regularity of Sessions and Cancellation policy
2.1. Each therapist has their own terms and conditions, payment methods and cancellation policy. Ask for their terms and conditions.
2.2. Most of our therapists work with a weekly fixed time slot.
2.3. The initial session bought through our site has a 7 days cancellation policy. Any cancellation of the initial session within 7 days, changes to the appointment time or non-attendance will be charged at the full fee. This cancellation policy applies to holidays, work commitments, illness and other emergencies.
2.4. Please discuss with me in session any future holidays or absences or ending of therapy. Ask the therapist of any foreseeable difficulties in attending; if possible I may be able to accommodate your needs with an alternative slot.
3. Payment
3.1. The first payment will be done by credit/debit card online or over the phone to Clustersmedia (our marketing provider). We won’t keep your card details. The following payments will be done directly to the therapist with their own terms and conditions for payments. The initial session must be done in advance to secure your session.
3.2. All of the therapists listed on Harvest Therapy (https://harvest-therapy.co.uk/) are self-employed and are regulated by their respective regulatory bodies. Any therapeutic contract will be formed between you and your chosen therapist.
3.3. Harvest Therapy Limited provides the counselling rooms and marketing services to the therapists. Harvest Therapy Limited will not accept liability for any loss or damage resulting from contact or work with the therapist. Any complaint against the therapist should be raised with the therapist in the first instance and, if necessary, escalated to their respective member organisation.
4. Arrival and Late Attendance
4.1. Please arrive at the exact appointment time. We regret that the therapist cannot make up time if you are late.
5. Safety
5.1. In order to ensure that the therapeutic process can be maximised please do not arrive under the influence of alcohol or non-prescribed drugs. If the therapist has reason to believe that this may be the case I will draw the session to a close/not commence a session.
5.2. The therapist recognise that the process of Therapy may generate strong emotions which they will endeavour to work through together. In rare circumstances where the therapist have a concern that such emotions have escalated to the point where they are not, in their opinion, containable in the room, they will draw the session to a close early.
5.3. Concerns regarding your safety/the safety of others including the therapist may require the therapist to inform other agencies – please refer to section (Confidentiality).
5.4. The therapist do not offer emergency support as the therapist cannot guarantee their availability to you. If you are in danger in any way please contact emergency services (A&E), your GP or the Samaritans and discuss this with me in our next session.
6. Ending Therapy
6.1. Therapy is not a magic ‘cure’ and you will be expected to share responsibility for your progress. We encourage you to discuss how you are finding therapy. If you think therapy has lost meaning or focus, if you are not feeling any benefits, please discuss this with the therapist. It can be beneficial to work through these challenges.
6.2. However, if either you or the therapist think it is time to end the therapy then a discussion should take place which would include how best to end the therapeutic relationship. If you do decide to terminate your therapy sessions the therapist will require as much notice as possible so we can work towards a healthy ending.
6.3. If for some reason I have to discontinue sessions and you choose to be referred to another Therapist within Harvest Therapy then the therapist will respect your decision. The therapist will remain responsible for your full records until such time as they require secure disposal (in accordance with the requirements of my professional body and prevailing legislation).
7. Confidentiality
All sessions are conditionally confidential. However, The therapist am under legal obligation to:
7.1. inform appropriate agencies if I perceive you are a danger to yourself or to others
7.2. share information if required to do so under a court order or by law
7.3. disclose information if required to do so for the prevention, detection or prosecution of a crime
7.4. These situations happen very rarely, and normally The therapist will inform you of the fact that I have to act in this way.
8. Extra Work Undertaken
8.1. If you want the therapist to write any reports or letters on your behalf, my time in preparing such reports will be charged at my hourly rate. Please let the therapist know in advance if you are seeking a professional letter of any kind or are seeking therapy as part of a legal claim.
9. Your Therapeutic Work Contract
9.1. Each therapist has their own contract and terms and conditions, the contract is not with Havest Therapy Ltd. Harvest Therapy or Clustersmedia does not accept any liability arising from the advice and treatment provided by the therapist.
10. Insurance
As an independent practitioner, the therapist hold professional indemnity insurance.
11. Complaints
It is natural at times to experience feelings of frustration or dissatisfaction about the process of therapy; these should be discussed with the therapist as described earlier.
11.1. Should you have a complaint about the therapist conduct which either you have been unable to resolve to your satisfaction or which you believe is so serious you wish to escalate it directly to my professional body, then you may contact them.
11.2. Complaints about the website has to be directed to Harvest Therapy. Harvest Therapy is not able to address issues to do with your therapist relationship or their conduct and should you approach them they will advise you to either speak with them or to contact their professional body.
11.3. If after the first initial session you feel that you will prefer to work with another therapist contact Harvest Therapy at info@harvest-therapy.co.uk, Harvest Therapy and let us know why you want to work with another therapist, Harvest Therapy will arrange a second session with another therapist
12. Harvest Therapy
12.1. Please put complaints concerning technical matters to Harvest Therapy in writing giving as much detail as possible. Complaints should be addressed to the Founder Director, Harvest Therapy either by email: info@harvest-therapy.co.uk or post 44 Russell Square, London WC1B 4JP. They will endeavour to resolve your concern and will normally respond within 10 working days.
HARVEST THERAPY
44 Russell Square,
London WC1B 4JP
United Kingdom
Phone Number: 020 8962 6247
email: info@harvest-therapy.co.uk
